AS ALL ITEMS ARE MADE TO ORDER ITEMS CAN ONLY BE REFUNDED OR EXCHANGED IF THE ITEM IS FAULTY AND WILL BE DONE SO UPON RETURN AND INSPECTION
HOW DO I RETURN AN ITEM?
If you would like to return something please pop an e-mail to our customer service team making a note of your order number, your details and whether you would like a refund or exchange with the reason why.
Please note, as all items are made to order, refunds and exchanges are only issued for faulty items that are returned to us within 28 days and we’re unable to issue any request if you have not emailed us first.
Once we have received your email, we will then contact you with our returns address and further instructions.
Returned items must be unused (this includes being washed or worn) and be in the original packaging with labels intact. The cost of returning an item to us is your responsibility but we do recommend items are sent First Class Recorded. If a parcel is lost we can only refund items sent via recorded delivery. We will only refund the original shipping charge if the return is made within 7 days of you receiving the order.
If you are returning a faulty item to us we will refund the cost of shipping as well as the cost of the item.
Exchanges are only valid for faulty goods. Once we have received a returned item please allow 7-10 working days for us to process your exchange.
We will charge additional postage and packaging on all exchanges; our customer service team will advise you how to do this.
HAVE A CUSTOM ORDER?
If you have a custom logo or text you want adding to one of our products? Send over your logo to us to see if we can print it and we'll help you get your desired product.
HOW DO I CARE OR MY FOR MY GARMENTS?
All our products can be machine washed up to 60° inside out and ironed on the reverse.
Tumble drying is not recommended.